PRIVACY POLICY
Studio Glide Pilates (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with us through our website, studio, online booking system, and communications.
1. What Information We Collect
We collect personal information necessary to provide our services effectively. This may include:
Identity Data: Full name, date of birth, and gender.
Contact Data: Email address, phone number, postal address.
Booking & Attendance Data: Class and workshop bookings, cancellations, and attendance history.
Payment Data: Billing information and payment transaction details (collected securely through third-party processors).
Health & Fitness Data: Any relevant health or injury information you voluntarily provide for participation in physical activity.
Communication Data: Emails, messages, feedback, or survey responses.
Technical Data: IP address, browser type, device information, and usage data collected via cookies or analytics.
2. How We Use Your Information
We use your personal data to:
Register and manage your client account.
Process bookings, memberships, and payments.
Communicate important updates, class reminders, or schedule changes.
Provide personalised service and respond to inquiries.
Ensure your safety and tailor sessions to your physical needs.
Improve our services and marketing through analytics and feedback.
Comply with legal or regulatory obligations.
3. Legal Basis for Processing
We process your personal data under the following lawful bases:
Consent: Where you have given clear permission (e.g. marketing emails).
Contract: Where processing is necessary for a service you have requested.
Legal Obligation: To comply with applicable laws or health and safety regulations.
Legitimate Interests: To operate our business effectively, provided your rights do not override these interests.
4. Marketing Communications
You may choose to receive studio news, offers, or event updates by email or SMS.
You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.
We will never sell or share your data with third parties for marketing purposes.
5. Data Sharing and Third Parties
We may share limited personal information with trusted third parties to help us operate our services, including:
Booking and payment providers (e.g., booking software, card processors).
Email and communication platforms (e.g., newsletter systems).
Professional service providers (e.g., accountants, legal advisors).
All third parties are required to respect your privacy and comply with data protection laws.
We do not sell, rent, or trade your data.
6. Data Retention
We retain personal data only as long as necessary for the purpose it was collected, including:
As long as you are an active client.
To comply with tax, legal, or regulatory requirements.
To resolve disputes or enforce agreements.
Health-related data is stored securely and deleted if it becomes no longer relevant.
7. Your Rights
You have the right to:
Access a copy of your personal data.
Correct any inaccurate or incomplete information.
Request deletion of your data (where legally permitted).
Object to or restrict certain types of processing.
Withdraw consent for marketing communications at any time.
To exercise these rights, email us at info@studioglidepilates.com.
8. Data Security
We take appropriate technical and organisational measures to protect your personal information, including encryption, secure storage, and access restrictions.
9. Cookies and Website Analytics
Our website may use cookies and analytics to improve functionality and understand user interaction. You can manage cookie preferences through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in the law or our services. Updates will be posted on our website and, where appropriate, communicated by email.